DELIVERY

We currently ship within Malaysia and Singapore.

All orders are carefully packed by hand from Johor Bahru, Malaysia.

Malaysia

West Malaysia
Flat rate: RM8.50

East Malaysia
Flat rate: RM15.00

Orders are shipped via our trusted courier partners.

Singapore

Flat rate: RM45 (approximately SGD15)

Orders are shipped via our international courier partners.

Processing Time

Ready Stock

Orders are usually packed and dispatched within 2–4 business days.

Pre-order Items

Please allow approximately 15–20 business days before dispatch.

Business days exclude weekends and Malaysian public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Delivery Information

While we do our best to ensure your parcel arrives safely and on time, delivery times may vary due to factors outside our control, including:

• Customs clearance
• Courier delays
• Weather conditions
• Failed delivery attempts

PAW POCHI is not responsible for delays after parcels have been handed over to the courier.

Please ensure your shipping address is correct before placing your order. Additional delivery charges due to incorrect addresses or re-delivery attempts may be charged by the courier.

International Orders

International orders may be subject to customs duties, taxes, or import fees imposed by your country.

These charges are the responsibility of the customer.

Shipping fees are non-refundable once an order has been dispatched.

Need Help?

If you have any questions about your order, feel free to contact us.

We're always happy to help.